Case study: Mrs Coates

“Sanctuary365 gives me confidence in living alone”

Mrs Coates benefits from a dispersed unit, a personal pendant, a bogus caller button and a key safe.

What prompted you to consider telecare?

I was advised to look into getting home telecare services after suffering from a heart attack at home. I was lying on the floor and thinking “who is going to come and find me like this?” It reminded me of the times I would arrive at my mother’s house, see the milk still outside her door, and fear the worst. I realised then that I needed to do something.

What did we provide for you?

Within a week of receiving the Sanctuary365 information in the post, I was having the technology fitted. The installation process was terrific. I’m not used to having strangers in my home and I tend to feel a little vulnerable, but not on this occasion. The installer was kind, thorough, got on with his job quickly and left no mess at all.

I was worried that the system itself was going to be some big ugly box, like some telecare systems I have seen before. I was pleasantly surprised, however, with the neat little box that connects to your own landline phone.

How have we supported you?

The systems I have installed have given peace of mind not just to me, but also to my son and granddaughters.

My son no longer needs to worry when he is out and about, or when he comes to visit me. I’m not confrontational at all so I feel comfortable having the bogus caller button by the door in case people come and won’t leave. The key safe is installed on the outside of my house. It’s great as it means that somebody can help me if I can’t open the door.

When you’re in a crisis you just don’t have time to remember phone numbers, so I like knowing that all I have to do is press a button. I put my pendant on my wrist as soon as I get in if I have been out and about. I checked that my pendant worked last week by pressing it for a test run and the lady who answered the call was very pleasant.

Would you recommend the service?

I have received nothing but help from Sanctuary365, and I have recommended the service to friends. I think it would be just as handy for couples; not only those who live alone.