Accessibility

Our website is regularly being updated and improved. We've tried to build it in a way that makes accessibility and usability at the centre of our site design, resulting in people with impairments finding our site accessible and usable in practice.

We strive to uphold the principles and best practice of the WCAG 2.0 A guidelines wherever possible, extending to AA as much as we can.

Our main objective is to implement real-world accessibility

We'd be very grateful for your feedback on how accessible our site is for you so that we can keep improving it. If you find a problem or have any difficulties using our website, please contact us on 0800 916 1499.

Alternative formats

If you want any information on this site in an alternative format or language please email pr@sanctuary-housing.co.uk with your details, and tell us what you need. If it’s easier, you can call the PR team on 01905 334596.

Help using computers, the web and assistive technology

If you need extra help in using computers, the web and assistive technology, we recommend BBC My Web, My Way. This site has videos and information to help you use the accessibility features of your computer and how to make it easier to use the web.

Browsers we support

Our accessibility features work when using the following browsers:

  • Chrome
  • Edge
  • Internet Explorer
  • Safari
  • Firefox
  • Android browser

We have chosen these browsers because they are the most common, covering over 98% of all web users. Please upgrade to the latest version of your browser for maximum compatibility.

Further information on how to customise your internet browser can be found on the following links:

Chrome: https://support.google.com/chrome/answer/7040464?hl=en-GB
Safari: https://support.apple.com/en-gb/accessibility
Firefox: https://support.mozilla.org/en-US/kb/accessibility-features-firefox-make-firefox-and-we
Internet Explorer: https://www.microsoft.com/en-us/accessibility

Get the best experience

Why do I need JavaScript and how do I enable it?

JavaScript is a common computer language that improves the operation of our website across different browsers and platforms. JavaScript also assists with design elements to make the page more attractive and the site, as a whole, easier to navigate.

If you already have JavaScript enabled but it is not recognised, try clearing the browser cache or refreshing the page.

For further help and information on enabling JavaScript in your browser, please visit: https://www.enable-javascript.com.

Skipping to main content

If you’re using a screen reader or keyboard, use the ‘Skip to content’ link at the top of every page to skip the navigation and get to the content quickly.

Browsealoud

Whether you are using a Smartphone, Tablet, PC or Mac, Browsealoud will provide the reading support tools required free of charge.

Browsealoud is a suite of products that provides reading support on websites. Browsealoud reads website content out loud, highlighting each word as it is spoken in a high quality, human-sounding voice.

Browsealoud may be helpful to:

  • Anyone with low literacy skills or dyslexia
  • People who don't have English as a first language
  • Those with some visual impairment
  • Anyone who would prefer to listen to text rather than read it.

How do I get Browsealoud?

Browsealoud is free to use and works with all major browsers.

To ensure Browsealoud works on every page you want to read, please ensure javascript is enabled on your device.

Browsealoud logo, featuring a 'b' and headphones.  Browsealoud can be launched by clicking on the Browsealoud logo. 

Making the text bigger

You may be able to change the text size in your browser.

Change the colours

We’ve tried to use colours that make the words on our web pages easy to read, but we know that some people have trouble with reading text on certain colours. You may be able to use your own colours with your browser.

Adobe Acrobat Reader as a helper application

You can add Acrobat Reader as a helper application to your browser so that it will launch automatically when you try to access a pdf file online.

Access Adobe

If you have a visual impairment you can find more information on accessibility and PDF files by visiting the Adobe website.

If you can't open PDF documents, download the latest Adobe Reader software.

The PDF files on our website are downloadable across all browsers, but cannot be viewed in IE8. If you use IE8, we recommend that you upgrade to IE10 or later to ensure you can access all the PDFs on our website.

Heading structure

We do our best to ensure that all pages of our website have a correct heading structure, which makes them easier to navigate.

Images

To make things easier for screen reader users, all images in our site have alternative text that clearly describes what they show.

Links

Our links always use link text that makes sense out of context, so that what we're linking to is clear to everyone.

Video

All the video content embedded on this site or on our YouTube channel is available to watch with optional subtitles, also known as closed captions. If your browser doesn't support frames, you can read a written transcript of the film.

We use YouTube for our videos because it's the most accessible way to present videos online that we know of, however, we cannot control the accessibility of YouTube video functionality.

iFrames

We have ensured that all our iFrames are labelled with titles and alternative text.

Visual design

This site uses cascading style sheets for visual layout. If your browser or browsing device does not support style sheets, the content of each page is designed to be still readable.

Version:

This Accessibility Statement was issued in March 2019.