About Sanctuary365

At Sanctuary365, we holistically support and enable people to remain independent in their own homes and communities with life enhancing technology.

Over 30 years of telecare experience

We have been providing customers with daily reassurance and emergency support for over 30 years. Based in Chester, our highly skilled and approachable team work 24 hours a day, 365 days a year to give peace of mind to our customers and their families.

From a daily wellbeing call to providing essential support in an emergency, our team is there for you day and night.

We answer 98.5% of the calls that we receive within 60 seconds.


As part of Sanctuary Group, a not-for-profit organisation, we are committed to offering a flexible and tailored service to our customers that delivers exceptional value for money.

Our caring staff will listen to you to ensure that we provide an appropriate telecare package for you, and that we take the best actions to support you whenever you need a helping hand.

To hear more about telecare and what we can offer you, view Our Services and Our Products.

Accredited by the Telecare Services Association

We are proud to have held Platinum accreditation to the Telecare Services Association (TSA) Code of Practice for over 7 years. Our commitment to providing a reliable and confidential service to our customers means that we received an exceptional audit outcome in November 2016.

Working in partnership

Sanctuary365 are currently working in partnership with Wrexham County Borough Council to provide high quality telecare services throughout Wrexham.

Read more about our business services.

The partnership working is exemplary and it has allowed us to deploy our resources more appropriately.

Cheshire Police

S365 - about us testimonial

A young woman with her elderly dad in the foreground

I am very pleased with the service provided, it gives me and my family complete peace of mind.

Contact us

Complete an enquiries form, or call us on 0330 1233 365

Our packages

Have a look at our packages to help you decide what assistive technology could support you.

Apply here to get started

Apply here to get started

Press to test. A monthly pendant test could save your life.

Press to test logo. A monthly pendant test could save your life.