Independence support

The independence support package provides peace of mind to those who want to live independently in their own homes. It provides security to customers who live alone, and can give them confidence to remain in their own home for longer.

The flood and smoke detectors will raise the alarm in the event of the taps being left on accidentally, or excess smoke in the property. Our monitoring team will support the customer to contact the emergency services. Whilst the temperature extreme sensor alerts the team if room temperature falls below 2°C or above 35°C, meaning that we can support customers to ensure they are not at risk of hypothermia, or a heat source such as the oven has been left on for a long period of time.

The bogus caller alarm is installed at the front door and can be pressed if a customer feels vulnerable or threatened. The alarm gives reassurance to customers that they are not alone should they feel nervous when a visitor arrives.

The package includes:

  • Home unit
  • Bogus caller alarm
  • Smoke detector
  • Temperature extreme sensor
  • Flood detector

The service you have provided for me has been excellent. On the two occasions I needed you I received prompt attention.

Private client